Customer Experience Associate

4 weeks ago

Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences through a range of financial transactions, customer service, and advice.

Key Accountabilities:

  • Provide exceptional customer service through a range of financial transactions, including deposits, withdrawals, and bill payments.
  • Assist customers with responding and resolving their concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
  • Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
  • Contribute to business objectives for Operational Excellence and support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as necessary and support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.
  • Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
  • Support the team by continuously developing knowledge in own area and participate in personal performance management and development activities, including cross-training within own team.
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities and contribute to a fair, positive, and equitable environment that supports a diverse workforce.
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in related field) preferred.
  • Mandarin Language Skills are considered an asset for this opportunity.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

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