Customer Experience Associate

1 month ago


Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a range of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening new accounts and products as required.
  • Support the achievement of business objectives by contributing to the development and implementation of sales strategies and initiatives.
  • Participate in process improvement initiatives, identifying opportunities to enhance customer experience and operational efficiency.
  • Ensure compliance with Bank policies and procedures, maintaining the highest standards of customer service and professionalism.

Requirements:

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in customer service or a related field.
  • Post-secondary or undergraduate degree in a related field is an asset.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading financial institutions, committed to delivering exceptional customer experiences and building long-term relationships with our clients. We offer a comprehensive total rewards package, including competitive compensation, benefits, and opportunities for career growth and development.

Why Join Us:

At TD, we value our colleagues and are committed to providing a supportive and inclusive work environment. We offer a range of benefits and programs to support your physical, mental, and financial well-being, as well as opportunities for career growth and development. Join our team and be part of a dynamic and innovative organization that is shaping the future of banking.



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