Customer Experience Associate

1 month ago

Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Job

We are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank. In this role, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our clients.

Key Responsibilities

  • Process financial transactions accurately and efficiently, adhering to standardized operating procedures and industry regulations.
  • Determine customer needs and recommend suitable banking solutions to meet their requirements.
  • Respond to and resolve customer concerns in a timely and professional manner.
  • Meet assigned business objectives by promoting banking solutions and completing tasks in a timely and accurate manner.
  • Connect with customers to advise them on banking solutions and processes.
  • Contribute to a positive and inclusive work environment by promoting team effectiveness and participating in personal performance development.
  • Support the team by respecting colleagues and staying dedicated to shared goals.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle multiple tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner.

About Us

The Toronto-Dominion Bank is a leading financial institution that offers a wide range of capital markets products and services to corporate, government, and institutional clients. We are committed to delivering value for our clients through innovation, execution, and experience.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts, career development, and reward and recognition programs.

Additional Information

We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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