Application Support Specialist

1 month ago

Markham, Ontario, Canada Veridos GmbH Full time
Job Title: Application Support Engineer

We are seeking a highly skilled Application Support Engineer to join our team at Veridos GmbH. As a key member of our technical support team, you will be responsible for providing expert-level support to our customers and internal stakeholders.

Key Responsibilities:
  • Act as a trusted advisor to our customers, providing technical guidance and support for various applications and software systems.
  • Analyze customer requirements and create technical designs to meet their needs.
  • Work closely with development teams to resolve technical issues and implement new features.
  • Configure and troubleshoot complex software systems, including image capturing, facial recognition, and SQL databases.
  • Perform unit, system, and user acceptance testing to ensure high-quality software releases.
  • Provide 2nd and 3rd-level support for our applications and other software systems.
  • Interface with development managers and project managers to ensure project deliverables are met on time and within budget.
Requirements:
  • 3+ years of software development experience in a Windows environment.
  • Knowledge of one or more object-oriented programming languages, specifically Java and C#.
  • 2+ years of experience with MS SQL, including stored procedures, functions, and queries.
  • Excellent understanding of various file formats and software integration.
  • Ability to troubleshoot at the system level, network, hardware, software, and OS.
  • Ability to manage competing priorities across multiple projects.
  • Must be able to work against deadlines and outside regular office hours when necessary.
  • Must be willing to travel to our regional offices and global production sites to provide support and coverage.
  • Bachelor's degree in computer science or a closely related field.
What We Offer:
  • A dynamic and international work environment with a diverse team of experts.
  • Opportunities for professional growth and development in a rapidly evolving industry.
  • A competitive salary and benefits package.
  • The chance to work on exciting and challenging projects that make a real difference in people's lives.

We are an equal opportunity employer and value diversity in our workforce. If you are a motivated and talented individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

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