Reservations Supervisor

1 month ago


Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk team, you will be responsible for coordinating and managing the hotel's reservations and guest services.

Key Responsibilities:
  • Coordinate and manage the hotel's reservations and guest services, ensuring seamless communication with guests and staff.
  • Establish and maintain effective relationships with guests, colleagues, and external partners.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with the front desk team to ensure efficient and effective service delivery.
  • Monitor and analyze guest feedback and make recommendations for improvement.
  • Participate in training and development programs to enhance skills and knowledge.
  • Support the hotel's diversity and inclusion initiatives, promoting a welcoming and inclusive work environment.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer systems and software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a diverse and inclusive team.


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