Reservations Supervisor

4 weeks ago


Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk team, you will be responsible for coordinating guest reservations, managing room assignments, and ensuring seamless check-in and check-out experiences.

Key Responsibilities
  • Coordinate guest reservations and room assignments
  • Manage front desk operations, including check-in and check-out processes
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience
  • Maintain accurate records and reports, including guest information and room assignments
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in computer systems and software, including property management systems
Support for Diversity and Inclusion

We are committed to creating a welcoming and inclusive work environment for all employees and guests. As a Reservations Supervisor, you will have the opportunity to participate in our diversity and inclusion initiatives, including mentorship programs and cultural competency training.



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