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Reservations Supervisor

1 month ago

Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time

Job Title: Reservations Supervisor

Job Summary: We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk team, you will be responsible for coordinating reservations, managing guest requests, and providing exceptional customer service.

Key Responsibilities:

  • Coordinate reservations and manage guest requests in a timely and efficient manner
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise
  • Work closely with the front desk team to ensure seamless communication and coordination
  • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • 1-2 years of experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment