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Reservations Supervisor
1 month ago
We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk team, you will be responsible for coordinating reservations, managing guest services, and ensuring a seamless experience for our guests.
Key Responsibilities- Coordinate reservations and guest services to ensure a high level of customer satisfaction
- Manage front desk operations, including check-in, check-out, and guest services
- Develop and implement procedures to improve efficiency and productivity
- Provide excellent customer service and resolve guest complaints in a professional manner
- Collaborate with other departments to ensure seamless guest experience
- Participate in training and development programs to enhance skills and knowledge
- 1-2 years of experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment