Senior Caseworker

4 days ago

Toronto, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and advocacy services to our clients.

Key Responsibilities
  • Provide comprehensive patient support and advocacy services to clients, including identifying reimbursement coverage options and investigating financial options for those without insurance.
  • Assist with the coaching and mentoring of existing team members to ensure seamless delivery of patient support services.
  • Manage a patient caseload larger than their caseworker counterparts, ensuring timely and effective resolution of patient issues.
  • Develop and maintain strong relationships with insurance companies, physician offices, and healthcare professionals to ensure optimal reimbursement support.
  • Assist patients with clinic and pharmacy selections, and schedule patient appointments as needed.
  • Generate drug orders and ensure that required information is faxed to the pharmacy and related parties.
  • Document all activities in program-specific databases and participate in special projects as assigned by the Program Manager.
  • Provide daily support to Associate Program Managers and assist management with various reports and program-related tasks.
  • Lead training of new caseworkers, including shadowing and call monitoring, to ensure consistent delivery of patient support services.
  • Regularly interact with insurance companies, physician offices, and healthcare professionals to provide optimal reimbursement support.
Requirements
  • A minimum of two (2) years of experience in customer service, preferably in the medical, pharmaceutical, and/or insurance industry.
  • Bilingualism in French and English is an asset.
  • Highly organized with strong attention to detail and strong proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint).
  • Flexibility in working shifts, including evenings and weekends, to meet the needs of our clients.
  • Ability to apply critical thinking skills to solve complex problems and provide effective solutions.
  • A minimum of two (2) years of experience working for a patient support program, preferably in a call center environment.
  • Strong communication and interpersonal skills, including effective phone etiquette to diverse audiences.
  • Proven ability to manage time, set priorities, and multitask to meet various competing work deadlines.
  • Minimum university degree in a related field or equivalent.
Preferred Qualifications
  • Demonstrates a strong work ethic, is reliable, and shows initiative to pursue new skills.
  • Advanced knowledge of pharmaceutical distribution industry and working knowledge of automated warehouse operating systems.
  • Strong business and financial acumen, including analytical and mathematical skills.
  • Ability to work in a fast-paced environment and consistently meet deadlines.
  • Ability to communicate effectively both orally and in writing, fully bilingual.
  • Strong communication and interpersonal skills, including effective phone etiquette to diverse audiences.
  • Effective interpersonal and leadership skills, including the ability to train and mentor new team members.
  • Excellent problem-solving skills, including the ability to resolve complex issues effectively and efficiently.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
  • Excellent leadership skills and training, including the ability to lead training sessions for new team members.
  • In-depth knowledge of patient support programs and responsible, dependable, and punctual work habits.
  • Strong problem-solving skills and demonstrates experience handling complex problems.
  • Excellent people skills, teamwork, empathy, influencing others, and adaptability.
  • Strong technical skills and ability to learn new software/databases quickly.
What We Offer

We offer competitive total rewards compensation, including comprehensive benefit programs that meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are designed to support their physical, emotional, and financial well-being.

Work Schedule

This is a full-time position, requiring flexibility in working shifts, including evenings and weekends, to meet the needs of our clients.

  • Reimbursement Expert

    7 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and reimbursement services to our clients.Key ResponsibilitiesProvide expert-level reimbursement support to patients, including identifying coverage options...

  • Senior Caseworker

    7 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and reimbursement services to our clients.Key ResponsibilitiesProvide expert-level support to patients and healthcare professionals regarding reimbursement...

  • Patient Advocate

    7 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and reimbursement services to our clients.Key ResponsibilitiesProvide expert-level support to patients and healthcare professionals regarding reimbursement...

  • Senior Caseworker

    18 hours ago

    Toronto, Ontario, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and advocacy services to our clients.Key ResponsibilitiesProvide expert-level support to patients and healthcare professionals, ensuring seamless access...

  • Senior Caseworker

    20 hours ago

    Toronto, Ontario, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and advocacy services to our clients.Key ResponsibilitiesProvide expert-level support to patients and healthcare professionals, ensuring seamless access...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about improving patient outcomes? At CB Canada, we foster a progressive and collaborative environment that prioritizes patient welfare and is committed to making a significant impact. Our organization is dedicated to creating healthier futures for all. Key Responsibilities: PRIMARY DUTIES: Collaborate closely with assigned patients to...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about enhancing the lives of patients? At CB Canada, we foster an innovative and collaborative environment that prioritizes patient care and is committed to making a significant impact. Our organization is united in our mission to create healthier futures. Key Responsibilities: PRIMARY DUTIES AND RESPONSIBILITIES: Collaborate closely with...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about enhancing the lives of patients? At CB Canada, we foster a progressive and collaborative environment focused on patient care and dedicated to creating healthier futures. Our organization is committed to making a significant impact in the healthcare landscape. Key Responsibilities: PRIMARY DUTIES: Collaborate closely with assigned...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about enhancing the lives of patients? At CB Canada, we foster a collaborative and innovative environment that prioritizes patient care and is committed to making a significant impact. Our organization is dedicated to shaping healthier futures. Key Responsibilities: PRIMARY DUTIES: Collaborate closely with assigned patients to explore...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about enhancing patient experiences? At CB Canada, we foster a collaborative and innovative environment focused on patient care and dedicated to improving lives. Our organization is committed to building healthier futures. Key Responsibilities: PRIMARY DUTIES: Collaborate closely with assigned patients to explore various reimbursement...

  • Senior Manager, Product Strategy

    2 days ago

    Toronto, Ontario, Canada Equitable Bank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Product Strategy to join our team at Equitable Bank. As a key member of our Product Strategy team, you will play a critical role in driving the development and execution of our product strategy for Retail and Small Business Banking.Key ResponsibilitiesProduct Strategy Development and Execution:...

  • Senior Manager, Product Strategy

    2 days ago

    Toronto, Ontario, Canada Equitable Bank Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Product Strategy to join our team at Equitable Bank. As a key member of our Product Strategy team, you will play a critical role in driving the development and execution of our product strategy for Retail and Small Business Banking.Key ResponsibilitiesProduct Strategy Development and Execution:...

  • Lead Patient Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Are you passionate about improving patient outcomes? At CB Canada, we foster a collaborative and innovative environment focused on patient care and well-being. Our mission is to enhance the quality of life for patients by providing exceptional support and resources. Key Responsibilities: PRIMARY DUTIES: Collaborate with assigned patients to explore various...

  • Social Assistance Relationship Specialist

    5 days ago

    Toronto, Ontario, Canada WCG International Consultants Ltd. Full time

    About the RoleThe Social Assistance Relationship Specialist plays a crucial role in enhancing client services, facilitating communication, and ensuring that Social Assistance clients receive the support they need to achieve sustainable employment. This position is responsible for building, maintaining, and nurturing relationships with Social Assistance...

  • Social Assistance Relationship Specialist

    7 days ago

    Toronto, Ontario, Canada WCG International Consultants Ltd. Full time

    About the RoleThe Social Assistance Relationship Specialist plays a crucial role in enhancing client services, facilitating communication, and ensuring that Social Assistance clients receive the support they need to achieve sustainable employment. This position is responsible for building, maintaining, and nurturing relationships with Social Assistance...

  • Youth Worker

    6 days ago

    Toronto, Ontario, Canada Dixon Hall Full time

    Employment Type: Full- Time (Permanent)Department: Seniors and Children & Youth Services Union: Included (CUPE Local 2497)Salary: $26.42File #: 24-SCY-27 (1 Open)Posting Date: September 09, 2024Posting Close: September 23, 2024The Youth Worker will be required to work Monday to Friday from 12:00 PM to 8:00 PM.Position Summary Reporting to the Manager,...

  • Constituency Assistant- Digital

    4 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    **Objectives**: To assist the Member by completing assigned casework, digital, social media and outreach duties. **Responsible to Member for**: - Preparing, gathering, maintaining and compiling research material as requested by Member to aid in communicating with constituents and organizations in the constituency. - Responding to requests for research or...

  • Constituency Assistant

    5 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    **Objectives**: To assist the Member by completing assigned casework and outreach duties. **Responsible to Member for**: - Organizing events, hearings, meetings, and press conferences. - Responding to constituent questions and concerns. - Preparing, gathering, maintaining, and compiling research material as requested by Member to aid in communicating with...

  • Constituency Assistant- Social Media

    4 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    Salary: **Objectives**: To assist the Member by completing assigned casework and outreach duties. **Responsible to Member for**: - Preparing, gathering, maintaining and compiling research material as requested by Member to aid in communicating with constituents and organizations in the constituency. - Responding to requests for research or information...

  • Constituency Assistant

    4 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    **Objectives**: To assist the Member by completing assigned casework and outreach duties. **Responsible to Member for**: - Organizing events, hearings, meetings, and press conferences. - Responding to constituent questions and concerns. - Preparing, gathering, maintaining, and compiling research material as requested by Member to aid in communicating with...

  • Constituency Assistant- Data Management

    5 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    **Objectives**: To assist the Member by completing assigned casework, outreach duties and data integration functions. **Responsible to Member for**: - Data management and integration utilizing systems such as Populus. - Preparing, gathering, maintaining and compiling research material as requested - by Member to aid in communicating with constituents and...

  • Constituency Assistant- Social Media

    5 months ago

    Toronto, Canada Ontario NDP Caucus Full time

    **Objectives**: To assist the Member by completing assigned casework and outreach duties. **Responsible to Member for**: - Preparing, gathering, maintaining and compiling research material as requested by Member to aid in communicating with constituents and organizations in the constituency. - Responding to requests for research or information from the...

  • RQ07593 Software Developer Senior

    3 months ago

    Toronto, Canada Randstad Canada Full time

    This is a contract position for a Software Developer - Senior for our public sector client.Work location: 25 Morton Shulman AvenueDuration: Nine Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional...

  • Peer Support Worker

    4 weeks ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:August 20th, 2024 **LOCATION**:Toronto, ON - TAY** **Specialized Services **COMPENSATION**:$48,941 - $58,154 Annually Prorated **CONTRACT DURATION**:Until March 31st, 2025 LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges,...

  • Social Assistance Relationship Specialist

    4 weeks ago

    Toronto, Canada WCG International Consultants Ltd. Full time

    **Company Description** We believe in the power of work. **Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. **_ About the...

  • Youth Worker

    4 weeks ago

    Toronto, Canada Dixon Hall Full time

    **Employment Type**: Full - Time (Permanent) **Department**: Seniors and Children & Youth Services **Union**: Included (CUPE Local 2497) **Salary**: $26.42 **File #**: 24-SCY-26 (1 Open) **Posting Date**: August 23, 2024 **Posting Close**:September, 06, 2024 The Youth Worker will be required to work Monday to Friday from 12:00 PM to 8:00 PM. **Position...

  • Social Worker

    3 months ago

    Toronto, Canada Access Alliance Multicultural Health and Community Full time

    Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse...

  • Social Worker

    3 months ago

    Toronto, Canada Access Alliance Multicultural Health and Community Full time

    Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that is committed to and works to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. We do this by facilitating access to services and addressing systemic inequities. The Centre envisions a future in which diverse...

  • Community Advocacy Program Facilitator

    3 months ago

    Toronto, Canada South Riverdale Community Health Centre Full time

    South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social...

  • Youth Worker

    7 days ago

    Toronto, Canada Dixon Hall Full time

    Employment Type: Full- Time (Permanent)Department: Seniors and Children & Youth Services Union: Included (CUPE Local 2497)Salary: $26.42File #: 24-SCY-27 (1 Open)Posting Date: September 09, 2024Posting Close: September 23, 2024The Youth Worker will be required to work Monday to Friday from 12:00 PM to 8:00 PM.Position Summary Reporting to the Manager,...