Learning Management System Coordinator

1 week ago

Niagara Falls, Ontario, Canada University of Niagara Falls Canada Full time
About the Role

The University of Niagara Falls Canada is seeking a highly skilled and experienced Learning Management System Coordinator to join our team. As a key member of our Centre for Teaching Excellence, you will play a critical role in supporting the delivery of high-quality online courses and programs.

Key Responsibilities
  • Course Management
    • Manage user accounts, including creating, updating, and deactivating accounts.
    • Maintain and update course catalogs and content libraries with the Learning Management System.
    • Aid with online assessments, quizzes, discussions, and surveys.
  • Technical Support
    • Respond to user inquiries and provide technical support via email, chat, or helpdesk ticketing system.
    • Collaborate with internal stakeholders to ensure compliance with organizational policies and procedures.
  • Centre for Teaching Excellence
    • Collaborate with instructional designers, subject matter experts, and content creators to develop engaging and effective online courses.
    • Participate in cross-functional teams to align Learning Management System initiatives with organizational goals and priorities.
    • Contribute to the development of training materials, user guides, and online resources to support Learning Management System adoption and usage.
    • Mentor and train new team members on Learning Management System administration procedures and technical protocols.
    • Share feedback and insights with Learning Management System vendors or software developers to inform product enhancements or feature requests.
  • Technical Skills
    • Configure and customize the Learning Management System platform according to organizational requirements and best practices.
    • Troubleshoot technical issues related to user access, course content, or system functionality.
    • Monitor system performance, identify areas for improvement, and implement solutions to optimize Learning Management System functionality.
    • Conduct quality assurance testing on new features, courses, or system enhancements.
    • Provide technical guidance and support to instructors, course developers, and other Learning Management System users.
    Requirements
    • 3+ years of formal training in a post-secondary setting in Information Technology or a related field.
    • 4+ years of prior experience working with Learning Management Systems, Brightspace is a plus.
    • Strong technical skills with the ability to troubleshoot software and hardware issues.
    • Excellent communication and interpersonal skills, with a customer service-oriented approach.
    • Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
    • Ability to work independently as well as a part of a team.
    • 2+ years of experience in HTML, CSS, and JavaScript.
    What We Offer

The University of Niagara Falls Canada is committed to equity, diversity, and inclusivity within our community. We welcome applications from all qualified candidates, particularly those from underrepresented groups. We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process.

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