Claims Manager, Specialty, Public Entities
2 days ago
About the Role
At Intact Public Entities, we're committed to providing comprehensive insurance programs for municipal and community service organizations. As a Claims Manager, Specialty, you'll play a crucial role in ensuring our clients are protected against standard and complex risks. Your expertise will help us deliver unsurpassed value-added services, and you'll be part of a trusted name in insurance with an entrepreneurial culture that amplifies your expertise.
Key Responsibilities
- Manage a team of Specialty Claims staff, responsible for the management of Specialty Lines claims, including complex liability, property, E&O, and other municipal and public entity claims.
- Lead the day-to-day operations of your team, achieving essential business goals and meeting customer service expectations.
- Act as claims authority within areas of expertise, providing direction on file handling, policy interpretation, legal and technical issues, or concerning large losses.
- Continually assess and improve workflows to ensure efficiency, responding to and partnering with internal and external contacts regarding issues affecting them.
- Work closely with your Director of Claims to develop strategies, long-term and short-term plans, to facilitate ongoing work, process improvement, customer relations, and other functions.
- Monitor financial performance and productivity, reporting observations, progress, and recommendations to key stakeholders.
- Provide expertise on claims matters, including policy interpretation, liability, and quantum determination, and settlement negotiation.
- Maintain work-product quality control of high standards.
- Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning, and career development for your team of claims file handlers.
Requirements
- Experience with or exposure to Specialty Insurance Claims (Complex Casualty, E&O, Property, Municipal and Public Entity).
- Excellent claims technical skills with a deep understanding of insurance coverage issues.
- Proven leadership skills with experience coaching and mentoring.
- Excellent customer, communication, and interpersonal skills.
- Skilled in the Intact Leadership Success Factors: Live Our Values; Care for People; Be Open and Honest; Take Accountability; Drive Change.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- University Degree or any combination of training and experience deemed relevant for the role.
- Chartered Insurance Professional (CIP) designation preferred.
What We Offer
As a permanent member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
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