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Customer Service Representative

2 months ago

Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ACES (Atlantic Canada) Education Services Corporation. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Assist in the preparation of marketing materials, reports, and other documents
  • Develop and deliver educational programs, materials, and sessions to clients
  • Address customer complaints and concerns in a timely and professional manner
  • Process billing and invoicing for services
  • Explain the type and cost of services offered to clients
  • Maintain accurate records and statistics
  • Order office supplies and manage inventory
  • Perform general administrative tasks
  • Receive and log customer complaints
  • Provide information and support to clients via phone, email, or in-person
Requirements
  • 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office and Google Drive
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment