Customer Service Representative

3 weeks ago

Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time
Job Title: Customer Satisfaction Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
  • Assist customers with billing, ordering, and other administrative tasks.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry trends.
Requirements:
  • 2 years of experience in a customer-facing role, preferably in a call center or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance customer service skills.
  • A dynamic and supportive work environment with a team of experienced professionals.
  • The opportunity to make a positive impact on our customers' lives and contribute to the success of our organization.

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