Customer Service Representative

1 month ago

Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time
Job Title: Customer Satisfaction Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Assist clients with their inquiries and concerns in a timely and professional manner.
  • Prepare and deliver educational programs, materials, and sessions to clients.
  • Address customer complaints and concerns in a fair and respectful manner.
  • Arrange for billing and issue receipts and other forms as needed.
  • Maintain accurate records and statistics of client interactions.
  • Perform general office duties, including ordering office supplies and maintaining inventory.
Requirements:
  • 2 years of experience in a customer service or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • High school diploma or equivalent required; bachelor's degree preferred.
Preferred Qualifications:
  • Experience working in a call center or customer service environment.
  • Knowledge of MS Office and Google Drive.
  • Ability to travel as needed.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to [insert contact information].

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