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Customer Service Representative

1 month ago

Moncton, New Brunswick, Canada CA09 Labatt Brewing Company Limited Full time
Customer Service Representative

At Labatt Breweries of Canada, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, suppliers, retailers, and employees. Your primary focus will be on managing all aspects of customer service, addressing customer needs through inbound phone, email, online chat, and at times, outbound follow-up services. You will be the first point of contact for our customers, and your role will be crucial in building relationships and gathering important information while providing accurate information to our clients.

Key Responsibilities:
  • Manage all aspects of customer service, including inbound phone, email, online chat, and outbound follow-up services.
  • Provide exceptional service to our consumers, suppliers, retailers, and employees.
  • Build relationships with customers and gather important information.
  • Provide accurate information to our clients.

Requirements:
  • High School Diploma or Equivalent.
  • Excellent written and verbal communication skills (Full fluency in French and English is required).
  • Previous customer service experience (Phone and email).
  • Previous contact center experience is an asset.
  • Strong digital literacy – ability to work with websites, databases, and fluent in Microsoft Office applications.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Resilient, Ownership mindset, Negotiation Skills.
  • Ability to grasp new concepts quickly and efficiently.
  • Professional and enthusiastic.
  • Ability to work in a team environment as well as independently.