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IT Support Specialist
2 months ago
DigiVie Communications is a leading provider of IT solutions, specializing in computer systems, IP voice communication, and Microsoft-based technology. Our team of IT Guardians works with cutting-edge technology to deliver exceptional service to our clients in the National Capital Region.
Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.
Key Responsibilities- Learn and understand the incumbent suite of tools and technologies used by DigiVie Communications and our clients.
- Support existing clientele and their IT infrastructure, providing timely and effective solutions to technical issues.
- Perform technical assessments and document systems for new and existing clients, ensuring accurate and up-to-date information.
- Track and resolve support requests through effective decision-making and problem-solving skills.
- Manage projects, such as building and deploying physical and virtual servers and IP telephony systems.
- Perform proactive preventative maintenance tasks on computers, servers, network infrastructure, etc.
- Provide proactive and strategic customer communication, ensuring excellent customer service and satisfaction.
- Continually educate yourself through our career program on technology and IT security, staying up-to-date with the latest industry trends and developments.
- 1+ years' technical experience in the support of information technology solutions.
- Present yourself in a professional, competent manner, be highly organized, and possess strong communication and interpersonal skills (both written and verbal).
- Rudimentary knowledge of Microsoft desktop operating systems and Office suites / 365.
- Rudimentary understanding of networking technology and theory.
- Rudimentary understanding of and experience with domain name registration and DNS management.
- Ability to positively contribute to a dynamic and exciting team environment.
- A valid Class G driver's license and vehicle for travel throughout the National Capital Region.
- A police records check.
- Full COVID-19 vaccination.
- Microsoft server operating systems from 2012R2 and higher, Exchange, SQL, SharePoint, Active Directory, Group Policy, remote desktop services, virtualization, etc.
- Virtualization deployments (Hyper-V / VMWare).
- Installation and support of data backup systems, AV platforms, etc.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
