User Support Analyst

3 weeks ago


Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time
Job Title: Deskside Support Technician
  • Education: Completion of a college diploma or equivalent program lasting 1 to 2 years.
  • Experience: A minimum of 1 year and up to 2 years in a related field.Key Responsibilities
  • Assist users encountering issues with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to investigate and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow support analysts.
  • Engage in the enhancement of applications and software.
  • Deliver support for business systems, networks, and internet-related issues as needed.Transportation and Travel
  • Access to public transportation is available.Work Environment and Physical Requirements
  • Tasks may involve repetitive motions.
  • Position requires prolonged periods of sitting.Personal Attributes
  • Ability to work collaboratively as part of a team.Screening Criteria
  • Do you possess prior experience in this role?Additional Benefits
  • Complimentary parking is provided.
  • Position offers permanent employment.
  • Work language: English.
  • Standard work hours: 40 hours per week.


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