Help Desk Technician

4 days ago


Sherwood Park, Alberta, Canada Manjit S Gauba Professional Corporation Full time
Job Summary

We are seeking a highly skilled Help Desk Technician to join our team at Manjit S Gauba Professional Corporation. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities
  • Technical Support: Respond to client inquiries and provide technical assistance to resolve computer-related issues.
  • Problem-Solving: Analyze and resolve complex technical problems using technical manuals, user guides, and other resources.
  • Training and Development: Provide training and guidance to clients on how to use computer systems and software.
  • Documentation: Maintain a log of problems and solutions to aid in future troubleshooting and knowledge sharing.
  • Collaboration: Work with other technical support analysts to identify and resolve technical issues.
  • Business Systems Support: Provide support for business systems, networks, and internet services to clients.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
Work Environment
  • Transportation: Public transportation is available.
  • Work Conditions: Repetitive tasks and sitting.
Personal Qualities
  • Team Player: Ability to work collaboratively with others.
Benefits
  • Free Parking: Available on site.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.


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