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Bilingual Customer Service Representative

2 months ago


Barrie, Ontario, Canada Bill Gosling Outsourcing Full time

Unlock Your Career Potential with Bill Gosling Outsourcing

We are a dynamic company committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, we invite you to explore our opportunities.

At Bill Gosling Outsourcing, we believe that amazing opportunities don't just happen. They are created through vision, strategy, and innovation. We are a company that values diversity and culture, and we are looking for talented individuals to join our team.

Our Current Opportunity

We are currently hiring Bilingual Customer Service Representatives to add to our team. As a Customer Service Representative, you will have the opportunity to work in a hybrid work environment (minimum 2 days per week from office) and enjoy a competitive salary starting at $21.00/hour, plus potential bonus (if applicable).

Key Responsibilities

  • Provide exceptional customer service and support to our clients
  • Help customers with their questions and complaints
  • Give customers information about products and services
  • Ensure customer satisfaction and provide professional customer support
  • Negotiate payment terms and arrangements, where applicable
  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
  • Respond to customers on all inbound/outbound calls

Why Work with Us?

  • Competitive salary starting at $21.00/hour, plus potential bonus (if applicable)
  • Health & Dental Benefits available after an initial waiting period
  • Casual Dress Code
  • Amazing work culture where you can learn and grow
  • Full Time – Various shifts including afternoons, evenings, and weekends
  • Hybrid work environment (minimum 2 days per week from office)

About You

  • You must be fully fluent in both French and English (written and verbal)
  • You enjoy talking to people on the phone
  • You are empathetic, a good listener, and want to help others
  • You have a desire to grow and drive your career forward