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Bilingual Customer Service Representative

4 weeks ago

Barrie, Ontario, Canada Bill Gosling Outsourcing Full time

At Bill Gosling Outsourcing, we're committed to the career development of our people. If you're interested in joining a company with modern facilities and a team environment, we want to hear from you.

Our company is dedicated to innovation and execution. We're looking for a Bilingual Customer Service Representative to join our team and help us create the future of our growing company.

As a Bilingual Customer Service Representative, you will:

  • Help customers with their questions and complaints
  • Provide customers with information about products and services
  • Ensure customer satisfaction and provide professional customer support
  • Negotiate payment terms and arrangements, where applicable
  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
  • Respond to customers on all inbound/outbound calls

We offer a competitive salary, starting at $21.00/hour, plus potential bonus. You'll also enjoy health and dental benefits, a casual dress code, and a hybrid work environment with a minimum of 2 days per week from the office.

About you:

  • You must be fully fluent in both French and English (written and verbal)
  • You enjoy talking to people on the phone
  • You are empathetic, a good listener, and want to help others
  • You have a desire to grow and drive your career forward