SAP Solution Planning and Delivery Manager

3 weeks ago

Toronto, Ontario, Canada City of Toronto Full time
Job Summary

We are seeking an experienced SAP Solution Planning and Delivery Manager to lead our team in the strategic delivery of SAP solutions, focusing on the sustainment and modernization of Enterprise Resource Planning (ERP) technologies.

Key Responsibilities
  • Strategic Planning and Leadership
    • Collaborate with SAP platform teams to strategically manage the sustainment and modernization of ERP technologies.
    • Lead and coordinate SAP-related solutions planning, architecture, design, and development, ensuring alignment with overall technology and business priorities.
  • SAP Solution Management
    • Work directly with SAP platform teams to implement tactical plans for developing, configuring, testing, and upgrading ERP technologies.
    • Support the daily operations of SAP application management, including work scheduling, performance evaluations, technical support, and coordination of development activities.
    • Monitor and assess the effectiveness of SAP solution delivery in collaboration with SAP platform teams, ensuring compliance with IT SLAs and performance metrics.
  • Budget and Financial Management
    • Develop, recommend, and administer the annual budget for the SAP Solution Planning and Delivery unit, ensuring expenditures are controlled within approved limits.
    • Lead, contribute to, or support the budget process, including developing business cases, managing capital budgets, and overseeing the operating budget.
    • Manage financial controls and compliance, including cost analysis, forecasting, and risk assessment for operational and project budgets.
  • Partnership and Stakeholder Management
    • Foster positive relationships with City stakeholders, senior management, and external partners to support program operations and transformation initiatives.
    • Manage vendor relationships and large contracts, including ensuring performance on maintenance packages and successful delivery of transformation programs while maximizing value for City investments.
  • Team Leadership and Culture
    • Motivate and train staff, ensuring high standards of work quality, teamwork, and continuous learning while aligning with the Technology Services leadership philosophy of fostering a high-performing, resilient, and cohesive team.
    • Supervise daily operations, including work scheduling, performance evaluations, and managing vacation and overtime requests, while supporting staff in transitioning to next-generation products and services.
  • Operational Excellence
    • Monitor and evaluate the efficiency and effectiveness of SAP solution delivery, ensuring compliance with IT SLAs and performance metrics.
    • Implement new operational models that facilitate continuous improvement, streamline services, and enhance collaboration with partners in delivering enterprise solutions.
    Requirements
    • Extensive experience in leading the development, configuration, implementation, and testing of SAP solutions, including governance, planning, and technical service delivery.
    • SAP Certification (Preferred): Relevant SAP certification(s) in the technologies listed are preferred.
    • Proven track record in managing and motivating a team, ensuring high performance and adherence to best practices.
    • Strong background in budget management and financial controls, with experience in forecasting and risk assessment.
    • Experience in leading large-scale SAP projects and managing complex service contracts.
    • Demonstrated ability to build collaborative relationships with stakeholders, vendors, and partners.
    • Strong communication skills with the ability to prepare reports and presentations for senior management and the Council.

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