French-English Travel Support Advisor

1 month ago

Toronto, Ontario, Canada EF Education First Full time
Position Overview:

As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing the travel experiences of our clients. Your fluency in both French and English will enable you to provide exceptional service to our diverse clientele.

Key Responsibilities:
  • Deliver outstanding customer service through various communication channels, ensuring timely and professional responses.
  • Collaborate with sales and operations teams to proactively address customer concerns and maintain account accuracy.
  • Utilize a solutions-focused mindset to efficiently resolve customer inquiries and complaints.
  • Escalate complex issues as necessary, coordinating with relevant stakeholders to ensure swift resolutions.
  • Manage multiple high-priority tasks daily, demonstrating excellent multitasking abilities.
  • Embrace new projects enthusiastically, providing support to ensure seamless team operations.
Candidate Profile:

The ideal candidate will possess:

  • Fluency in both French and English.
  • A commitment to exceeding expectations in every interaction.
  • Exceptional communication skills that are clear, persuasive, and trustworthy.
  • A passion for a dynamic work environment with high volumes of customer interactions.
  • Strong time management and attention to detail, ensuring accuracy in all tasks.
  • A proactive approach to problem-solving, with creativity in finding solutions.
  • A positive attitude and a collaborative spirit.
  • A belief in the value of experiential education and a passion for travel.
  • Authorization to work in Canada.
Why Join Us?

Working with us means being part of a vibrant, collaborative team dedicated to making a positive impact. Enjoy a range of benefits, including:

  • Opportunities for professional development and growth.
  • Generous vacation and holiday allowances.
  • Comprehensive health and wellness benefits.
  • Discounts on travel and educational programs.
  • A flexible work environment that supports work-life balance.

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