French-English Support Specialist

1 month ago

Toronto, Ontario, Canada EF Education First Full time
Position Overview:

As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing the customer experience for our educational travel services. Your fluency in both French and English will enable you to provide exceptional support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:
  • Deliver outstanding customer service through various communication channels, including email, phone, and live chat.
  • Collaborate with internal teams to proactively identify and resolve customer issues, ensuring seamless account management.
  • Utilize a solutions-oriented mindset to troubleshoot and resolve customer complaints efficiently.
  • Escalate complex queries to relevant stakeholders while maintaining clear communication.
  • Manage multiple high-priority tasks simultaneously, demonstrating excellent multitasking abilities.
  • Embrace new projects and responsibilities to support team objectives and enhance overall operations.
Qualifications:

The ideal candidate will possess:

  • Fluency in both French and English.
  • A proactive attitude and a commitment to exceeding customer expectations.
  • Exceptional communication skills, characterized by clarity and persuasiveness.
  • A passion for working in a dynamic, fast-paced environment with high call and email volumes.
  • Strong time management and attention to detail, ensuring accuracy in all tasks.
  • A creative approach to problem-solving, with a focus on delivering effective solutions.
  • A positive team-oriented mindset and a willingness to take on diverse responsibilities.
  • A belief in the value of experiential education and a passion for travel.
  • Authorization to work in Canada.
Why Join Us?

Working with us means being part of a vibrant and collaborative team dedicated to making a difference in the lives of students through travel. You will enjoy:

  • Opportunities for professional development and continuous learning.
  • A supportive work environment that values your contributions.
  • Comprehensive benefits, including health coverage and wellness programs.
  • Access to unique travel experiences that allow you to connect with our services firsthand.

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