Client Engagement Supervisor
3 weeks ago
As a Client Engagement Supervisor, you will be responsible for fostering a customer-focused shopping environment by overseeing and executing efficient front-end operations. Your leadership will be pivotal in enhancing the omnichannel experience while upholding our brand standards.
Key Responsibilities- Deliver exceptional customer service and ensure adherence to store recovery standards.
- Assist the Store Manager in enforcing Standard Operating Procedures (SOPs) and company initiatives to guarantee compliance with relevant laws and regulations.
- Monitor and manage the execution of front-end policies and procedures, driving your team to meet their performance metrics.
- Plan and coordinate in-store events and classes in alignment with company programs.
- Oversee shrink and safety initiatives, ensuring effective management of cash reconciliation and bank deposits.
- Support inventory management processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as necessary.
- Facilitate the onboarding and training of new team members, providing guidance and coaching to enhance team performance.
- Act as Manager on Duty (MOD) when required.
The ideal candidate will demonstrate:
- A commitment to interacting with customers and team members in a respectful and positive manner.
- Ability to assist customers in locating products and providing effective solutions.
- Participation in stock management processes to ensure standards are met.
- Cross-training in Custom Framing sales and production, where applicable.
This role requires:
- Prolonged periods of standing and mobility throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment.
Join a dynamic team where creativity and collaboration thrive, and contribute to our mission of delivering exceptional customer experiences. Michaels is an equal opportunity employer, committed to fostering an inclusive environment for all team members.
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