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Business Development Representative II
1 month ago
About the Role
The Business Development Representative Level II is responsible for maintaining customer relationships, driving vendor initiatives, and managing vendor pipelines. As a subject matter expert, this role focuses on the growth and enablement of partners by conducting outbound calls, following up on leads and pipeline opportunities, closing deals, profiling partner accounts, and expanding relationships beyond the main contact.
Key Responsibilities
- Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
- Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
- Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
- Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
- Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
- Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
- Develop in-depth knowledge of vendor products, programs, and industry trends.
- Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
- Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
- Use creative problem-solving and technical knowledge to effectively configure, price, quote, and process requests for specific hardware, software, and services.
- Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
- Actively participate in the sales team customer account planning and review process.
- Conduct customer consultations and provide vendor training as a subject-matter expert.
- May attend industry-specific business training from vendors.
Requirements
- 1-3 years of relevant experience preferred, with an associate's degree in business, marketing, or related fields preferred; high school diploma required.
- Strong understanding of sales processes, procedures, and terminology.
- Willingness to travel as needed.
- Ability to follow instructions, operate common office equipment, and perform accurate data entry.
- Proficient in basic mathematical calculations and possesses complex problem-solving, critical thinking, and decision-making skills.
- Excellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities.
- Demonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively.
- Strong organizational and time management skills, with a commitment to task completion.
- Adaptability to change and ability to perform well under pressure.
- Upholds social, ethical, and organizational standards with a commitment to confidentiality.
- Skilled multitasker with strong relationship-building skills and empathy.
- Comfortable with prolonged phone use and extended periods of immobility, standing, or walking.
- Quick learner with proficiency in new systems and technology, including intermediate computer skills.
- Willingness to work non-standard hours or overtime occasionally.
- Able to work in a professional office or remote environment.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
