Help Desk Technician

1 month ago

Vancouver, British Columbia, Canada Farris LLP Full time

Job Summary

The Help Desk Technician will provide technical support to all users within the Farris LLP organization, troubleshooting and resolving computer, printer, and phone-related issues. This role requires excellent communication skills, a strong work ethic, and the ability to work independently as part of a team.

Key Responsibilities

  • Respond to and resolve technical issues reported through the IT helpdesk and phone system.
  • Document internal procedures and solutions.
  • Assist with onboarding of new users, including installing and configuring new workstations and software.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Handle day-to-day troubleshooting of Microsoft 365 suite of apps and services.
  • Perform timely workstation hardware and software upgrades as required.
  • Set up and support users of boardroom video conference/presentation equipment.
  • Maintain network user and email accounts.

Requirements

  • Diploma or Certificate in Information Systems, Business, Communications, or related field.
  • Minimum four years of relevant technical experience. Preference may be given to those with law firm experience.
  • Excellent knowledge of Windows 10 Pro, Windows 11 Pro, Office 2016 and Office 365.
  • Knowledge of Windows Server 2012 and 2016 (Active Directory, Group Policy, DNS, RDP, and DHCP).
  • WSUS.
  • Microsoft 365 Exchange online and on-prem Exchange Server.
  • Awareness of VMWare ESXi Virtualized Server Environment.
  • Basic TCP/IP networking knowledge.
  • Highly organized, the ability to re-prioritize workload and adapt to changing circumstances, and strong time management skills.
  • Self-motivated with ability to perform under minimal direction, work independently while enjoying being part of a team.
  • A proven ability to thrive in a fast-paced deadline-driven environment.
  • Excellent communication skills, both written and verbal.
  • A strong work ethic and initiative.
  • Strong interpersonal skills and service orientation.
  • Fast Learner and a willingness to learn new technologies.

Compensation and Benefits

The typical salary range for this position is $65,000 – $70,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience and internal and market equity.

  • Competitive salary and structured annual reviews.
  • Extended health and dental coverage.
  • TELUS Health EFAP.
  • Generous vacation time and sick time allowance.
  • Life, short and long-term disability insurance.
  • Pension plan matching.
  • Annual professional development / education allowance.
  • Annual fitness allowance.

  • Help Desk Technician

    2 weeks ago

    Vancouver, British Columbia, British Columbia, Canada Robert Half Full time

    Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This short-term contract is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for the...

  • Help Desk Technician

    1 week ago

    Vancouver, British Columbia, British Columbia, Canada Robert Half Full time

    Do you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This 3-month contract-to-hire is based on-site in Vancouver, British Columbia. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for...

  • Help Desk Technician

    3 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT helpdesk requests in a...

  • Help Desk Technician

    3 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.Key Responsibilities:Monitor and respond to IT helpdesk requests in a...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Respond to and resolve technical issues reported by...

  • Help Desk Technician

    4 weeks ago

    Vancouver, British Columbia, Canada Farris LLP Full time

    Job Title: Help Desk TechnicianAt Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Respond to and resolve technical issues reported by...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues...

  • Help Desk Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Specialist

    1 month ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Analyst

    3 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key ResponsibilitiesRespond to user inquiries and resolve technical issues in a timely and...

  • Help Desk Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Respond to customer...

  • Help Desk Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Job Title: Help Desk Support SpecialistJob Summary:We are seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The successful candidate will have a strong background in computer science and experience in a help desk support role.Responsibilities:Provide technical...

  • Help Desk Technician

    2 months ago

    Vancouver, British Columbia, Canada WBM Technologies Full time

    Job SummaryWBM Technologies is seeking a highly skilled and motivated Deskside Technician to join our team. As a Deskside Technician, you will provide onsite and remote support for our clients, working in a fast-paced environment to resolve client incidents and requests.Key ResponsibilitiesTechnical Support – Provide technical support for desktops,...

  • Help Desk Technician

    2 months ago

    Vancouver, British Columbia, Canada WBM Technologies Full time

    Job SummaryWBM Technologies is seeking a highly skilled and motivated Deskside Technician to join our team. As a Deskside Technician, you will provide onsite and remote support for our clients, working in a fast-paced environment to resolve client incidents and requests.Key ResponsibilitiesTechnical Support – Provide technical support for desktops,...

  • Help Desk Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support SpecialistbeBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and customersTroubleshoot technical issues and resolve problems efficientlyCollaborate with...

  • Help Desk Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support SpecialistbeBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Provide technical support and assistance to employees and customersTroubleshoot technical issues and resolve problems efficientlyCollaborate with...

  • IT Help Desk Team Lead

    1 month ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job Title: IT Help Desk Team LeadPurdys Chocolatier is seeking an experienced IT Help Desk Team Lead to join our IT team in Vancouver, BC. As a key member of our IT team, you will be responsible for overseeing daily help desk operations, ensuring efficient resolution of technical issues, and providing high-quality customer service.Key...

  • IT Help Desk Team Lead

    1 month ago

    Vancouver, British Columbia, Canada Purdys Chocolatier Full time

    Job Title: IT Help Desk Team LeadPurdys Chocolatier is seeking an experienced IT Help Desk Team Lead to join our IT team in Vancouver, BC. As a key member of our IT team, you will be responsible for overseeing daily help desk operations, ensuring efficient resolution of technical issues, and providing high-quality customer service.Key...

  • Help Desk Support Specialist

    2 months ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    Help Desk Support Analyst About the Role beBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software. The successful candidate will be responsible for troubleshooting technical issues, providing solutions, and ensuring seamless system...