Help Desk Analyst

4 weeks ago


Vancouver, British Columbia, Canada Pixel Pop Media Services LTD Full time
Job Summary

We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner
  • Provide technical guidance and support to clients via phone, email, and in-person
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science or related field
  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of computer hardware and software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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