Disability Case Manager

1 week ago

London, Ontario, Canada Canada Life Full time
Job Description

Role Summary:

We are seeking a highly skilled Disability Case Manager to join our team at Canada Life. As a Disability Case Manager, you will play a critical role in the proactive management of assigned disability claims, ensuring timely and professional service to our clients and their employees.

Key Responsibilities:

  • Proactively manage assigned disability claims, including STD, LTD, and Life Waiver, by evaluating medical information and job duties.
  • Evaluate the extent of disability through interviews or written communications with applicants, employers, physicians, and other medical service providers.
  • Conduct medical investigations by phone or in writing to gather necessary information.
  • Write letters to inform all affected parties of decisions regarding disability cases.
  • Implement return-to-work programs and negotiate with employers.
  • Evaluate health care coordination programs and rehabilitation programs to ensure positive effects.
  • Adhere to service level agreements associated with policy holder claims.
  • Respond to telephone inquiries from applicants, physicians, lawyers, and other stakeholders regarding claim assessments.

Requirements:

  • Bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, or a related field.
  • Experience or training in disability insurance, life and health insurance, or human resources is preferred.
  • Strong interpersonal skills, excellent listening skills, and the ability to work with different priorities and timelines.
  • Solution-oriented and known to be a decision-maker.
  • Excellent communication skills and an interest in customer service.
  • Ability to work in a team environment and independently.
  • Bilingual in French and English is an asset.
  • Consent to a criminal background check at Canada Life's expense.

What We Offer:

  • Competitive salary and bonus based on experience.
  • Excellent benefits package.
  • $2000 education reimbursement per year.
  • Competitive pension plan and life insurance plans.
  • Advantageous share ownership program.
  • Centrally located offices with easy access to public transportation.

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