Disability Case Manager
2 months ago
Job Title: Disability Case Manager
About the Role:
We are seeking a highly skilled Disability Case Manager to join our team at Canada Life. As a Disability Case Manager, you will play a critical role in managing assigned disability claims, evaluating medical information and job duties, and developing case management and return to employment plans during periods of disability.
Key Responsibilities:
- Proactively manage assigned disability claims, including STD, LTD, and Life Waiver, by determining the length of disability through an evaluation of medical information and job duties.
- Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing updates.
- Conduct medical investigations by phone or in writing to the applicant, employer, physicians, and other medical service providers.
- Write letters to inform all affected parties of decisions regarding disability cases.
- Implement return-to-work programs and negotiate with the employer.
- Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects.
- Adhere to service level agreements associated with policy holder claims.
- Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
Requirements:
- A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist, or Consultant, Massage Therapist, or any other regulated health care field.
- Experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
- Strong interpersonal skills and excellent listening skills.
- Strong planning, organizational, and multi-tasking skills and the ability to work with different priorities and timelines.
- Solution-oriented and known to be a decision-maker.
- Excellent communication skills and an interest in customer service.
- Bilingual in French and English is an asset.
- Consent to a criminal background check at Canada Life's expense.
What We Offer:
- A comprehensive training program to provide you with the necessary tools to be successful in this position.
- A competitive salary and bonus based on experience.
- Excellent benefits.
- $2000 education reimbursement per year.
- Competitive pension plan and life insurance plans.
- Advantageous share ownership program.
- Centrally located offices with easy access to public transportation.
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