Customer Experience Specialist, Vancouver

3 weeks ago

Vancouver, British Columbia, Canada Bloomingdale's Inc. Full time

Are you prepared to showcase your exceptional skills in a vibrant retail environment?

At Bloomingdale's Inc., we are dedicated to fostering a future that embraces bold representation for everyone. Our Mission Every One reflects our commitment to recognizing the uniqueness of each individual. We invest in our team members to cultivate growth, pride, and satisfaction. When we bring our authentic selves to work, it results in a richer tapestry of ideas and energy that benefits all. Our success is built on the foundation of remarkable colleagues collaborating effectively.

Position Overview:

As a Customer Experience Specialist, your primary focus will be enhancing the customer journey by providing personalized service and meeting their needs. You will engage in cross-category selling across various platforms to achieve sales objectives, drive growth, and elevate the shopping experience. This role embodies the Own Your Style service model and requires a proactive, personable approach to customer service. You will work closely with your peers, particularly the At Your Service team, and connect customers with Personal Stylists when needed.

What We Offer:

  • A diverse, stimulating, and enjoyable work atmosphere
  • Empowerment to make a meaningful impact with visible results
  • Comprehensive medical, dental, vision, and retirement benefits
  • Mental health and financial literacy resources through our Employee Assistance Program
  • Fully-funded educational benefits covering tuition, books, and fees
  • Employee discounts on merchandise
  • Opportunities for community engagement through Colleague Resource Groups (CRGs)

Your Responsibilities:

  • Deliver an outstanding customer experience by assisting with merchandise sales and addressing customer needs, whether in-store or through virtual channels.
  • Utilize product knowledge and digital tools to enhance sales by guiding customers in making informed product selections.
  • Support customers in choosing the right products, particularly in apparel, focusing on size and fit.
  • Promote your services by leveraging company resources and utilizing the sales promotion calendar to drive sales.
  • Build and maintain relationships throughout the store to effectively resolve issues and ensure optimal outcomes for customers.
  • Communicate with the Sales and Customer Experience Manager, providing feedback to enhance the customer experience.
  • Maintain departmental standards for recovery, including the sales floor and fitting rooms.
  • Adhere to asset protection and compliance protocols.

Who You Are:

  • Committed to upholding Bloomingdale's dedication to diversity, inclusion, and respect in every interaction.
  • Available to work flexible hours, including days, evenings, weekends, and holidays.
  • Skilled in effectively communicating and presenting information to customers, colleagues, and management.
  • Resourceful and adaptable to changing priorities.
  • Possess at least one year of experience in retail or sales.

Physical Requirements:

  • Ability to stand and walk for extended periods throughout the store.
  • Frequent use of technology, including computers and handheld devices.
  • Capability to reach, crouch, kneel, stoop, and climb ladders.
  • Ability to lift and move items weighing up to 50 lbs.

About Bloomingdale's:

This is an exciting time to consider a career with Bloomingdale's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our roles in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and more allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Bloomingdale's team.

This job description is not exhaustive and may not apply to all colleagues. Bloomingdale's Inc. reserves the right to modify this job description at any time. Bloomingdale's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive workplace.

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