Digital Experience Manager

4 weeks ago

Oakville, Ontario, Canada Axis Communications Full time
Digital Experience Manager

We are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes to enhance our customers' digital journey.

Key Responsibilities
  • Website Optimization:
    • Analyze website performance and user behavior to identify improvement areas.
    • Enhance UX/UI design for a seamless digital experience.
    • Collaborate with IT and marketing to align website updates with business goals.
    • Use A/B testing to optimize content, layout, and functionality.
    • Monitor and report on KPIs like traffic, engagement, and conversion rates.
  • Social Media Strategy:
    • Establish and execute social media strategies for lead generation.
    • Actively lead and identify high potential growth opportunities on current social media accounts using trends, new platform features, content creation.
    • Conduct social media A/B tests via organic and paid campaigns.
  • Customer Experience Processes:
    • Design processes to elevate the digital customer experience.
    • Develop customer journey maps to find enhancement opportunities.
    • Lead projects to streamline digital customer interactions.
    • Collect and analyze feedback for continuous improvement.
    • Ensure consistent customer experience across all digital channels.
  • Stakeholder Collaboration:
    • Align digital strategies with business objectives by working with sales, marketing, and support teams.
    • Train internal teams on digital customer experience best practices.
    • Communicate with stakeholders to gather requirements and deliver results.
  • Analytics & Reporting:
    • Use analytics tools to measure digital customer experience initiatives.
    • Prepare and present reports on website performance and customer satisfaction.
    • Provide insights and recommendations to senior management.
Requirements
  • Bachelor's degree in marketing, Business, Information Technology, or a related field.
  • 7+ years of experience in digital customer experience management, website optimization via UX/UI, or a related role.
  • Strong understanding of B2B customer behavior, digital marketing, and social media marketing strategies.
  • Proficiency with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms.
  • Excellent project management skills and the ability to lead cross-functional teams.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Exceptional communication and interpersonal skills.
  • Experience with content management systems (CMS) and customer relationship management (CRM) software.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.As a Digital Experience Manager, you will be at the forefront of transforming...

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.As a Digital Experience Manager, you will be at the forefront of transforming...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at Axis Communications. As a key member of our marketing department, you will be responsible for optimizing our digital presence and ensuring a seamless customer experience across all online channels.Key Responsibilities:Analyze website performance and user...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at Axis Communications. As a key member of our marketing department, you will be responsible for optimizing our digital presence and ensuring a seamless customer experience across all online channels.Key Responsibilities:Analyze website performance and user...

  • Digital Experience Manager

    1 week ago

    Oakville, Ontario, Canada Axis Communications Full time

    Transform Digital Interactions at IPEXWe are seeking a Digital Experience Manager to join our team in Oakville, Ontario. As a key member of our Channel Marketing & Brand team, you will be responsible for optimizing our customers' digital interactions with us.Key Responsibilities:Analyze website performance and user behavior to identify improvement...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.As a Digital Experience Manager, you will be at the forefront of transforming...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.As a Digital Experience Manager, you will be at the forefront of transforming...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Transform Digital Interactions at IPEXWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing team, you will be responsible for optimizing how our customers engage with us online.Key Responsibilities:Analyze website performance and user behavior to identify improvement areas.Enhance UX/UI design...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Transform Digital Interactions at IPEXWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing team, you will be responsible for optimizing how our customers engage with us online.Key Responsibilities:Analyze website performance and user behavior to identify improvement areas.Enhance UX/UI design...

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our digital interactions with customers, enhancing our website's usability, and implementing innovative customer experience processes.As a Digital Experience...

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our digital interactions with customers, enhancing our website's usability, and implementing innovative customer experience processes.As a Digital Experience...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Aliaxis Full time

    Transform Digital Interactions at IPEXWe are seeking a skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.Key Responsibilities:Website Optimization: Analyze website performance and...

  • Digital Experience Manager

    4 weeks ago

    Oakville, Ontario, Canada Aliaxis Full time

    Transform Digital Interactions at IPEXWe are seeking a skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.Key Responsibilities:Website Optimization: Analyze website performance and...

  • Digital Experience Manager

    1 week ago

    Oakville, Ontario, Canada Aliaxis Full time

    Transform Digital Interactions at IPEXWe are seeking a skilled Digital Experience Manager to join our team in Oakville, Ontario. As a key member of our Chanel Marketing & Brand team, you will play a crucial role in optimizing our customers' digital interactions.About the RoleAs our Digital Experience Manager, you will be responsible for enhancing our...

  • Digital Experience Manager

    5 days ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.Key responsibilities include analyzing website performance and user behavior,...

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Aliaxis Full time

    About IPEXIPEX is a leading supplier of integrated thermoplastic piping systems in North America. Our mission is to build a better future by connecting people to water and power.We are seeking a talented Digital Experience Manager to join our team in Oakville, Ontario. This role will report to the Director, Channel Marketing & Brand.Job SummaryAs our Digital...

  • Digital Experience Manager

    2 weeks ago

    Oakville, Ontario, Canada Aliaxis Full time

    About IPEXIPEX is a leading supplier of integrated thermoplastic piping systems in North America. Our mission is to build a better future by connecting people to water and power.We are seeking a talented Digital Experience Manager to join our team in Oakville, Ontario. This role will report to the Director, Channel Marketing & Brand.Job SummaryAs our Digital...

  • Digital Experience Manager

    7 days ago

    Oakville, Ontario, Canada Axis Communications Full time

    Digital Experience ManagerWe are seeking a highly skilled Digital Experience Manager to join our team at IPEX. As a key member of our marketing department, you will be responsible for optimizing our website's usability and implementing innovative customer experience processes.Key responsibilities include:Analyzing website performance and user behavior to...

  • Digital Experience Manager

    1 month ago

    Oakville, Ontario, Canada Aliaxis Full time

    About IPEXIPEX is a leading supplier of integrated thermoplastic piping systems in North America. Our mission is to build a better future by connecting people to water and power.We are seeking a talented Digital Experience Manager to join our team in Oakville, Ontario. This role will report to the Director, Channel Marketing & Brand.Job SummaryAs our Digital...

  • Digital Experience Manager

    1 month ago

    Oakville, Ontario, Canada Aliaxis Full time

    About IPEXIPEX is a leading supplier of integrated thermoplastic piping systems in North America. Our mission is to build a better future by connecting people to water and power.We are seeking a talented Digital Experience Manager to join our team in Oakville, Ontario. This role will report to the Director, Channel Marketing & Brand.Job SummaryAs our Digital...