Operations Officer

1 week ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time
About the Role

We are seeking a highly skilled and detail-oriented Operations Officer to join our Digital Banking team at EQ Bank | Equitable Bank. As an Operations Officer, you will play a critical role in ensuring the smooth operation of our digital banking services, providing exceptional customer service, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service
    • Provide prompt and professional responses to client inquiries received from various channels
    • Ensure customer satisfaction by being well-versed in product knowledge, features, and policies
    • Resolve any issues that may arise and escalate as needed
  • Client Onboarding Review and Input
    • Verify the receipt of all required documentation and resolve any discrepancies
    • Confirm receipt of initial deposits and resolve any issues that may arise
    • Input deposit details accurately into the banking system
  • Processing
    • Process cheque deposits, incoming EFTs, returned items, and transfer requests for RRSP and TFSA accounts
Requirements
  • Minimum of 2 years' experience in financial services operations
  • Strong analytical and problem-solving skills
  • High level of accuracy and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in MS Office and other relevant software
What We Offer
  • Competitive salary and bonus structure
  • Market-leading RRSP match program
  • Comprehensive benefits package
  • Employee Share Purchase Plan
  • Generous vacation policy and professional development opportunities


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