Team Lead

2 days ago

Banff, Alberta, Canada Roots Full time
{"title": "Team Lead Opportunity", "description": "Key Responsibilities

As a Team Lead at Roots, you will be responsible for linking the leadership team and sales associates by assisting in operational functions and motivating the team to exceed goals. You will provide support and coverage to the Store and Assistant Managers in their absence, modeling desired selling and customer service behaviors at all times.

Requirements
  • 1+ years of related experience in a retail apparel environment, with luxury retail experience a plus;
  • Proven ability to successfully lead a sales team and viewed as a leader among peers;
  • Proven experience with POS management, daily banking procedures, and submitting timely reports;
  • Strong organization and problem-solving skills;
  • Passion for upholding an exceptional customer experience;
  • Collaborate with others, yet be self-motivated;
  • Available for varied weekly shifts, including weekends, closing, and holidays.
The Impact You'll Have

This is an opportunity to shape our company's future by:

  • Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
  • Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
  • Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
  • Assisting store management in conducting new associate onboarding and trainings;
  • Coaches associates on customer service fundamentals and provides positive feedback;
  • Assists in resolving customer service matters;
  • Oversees and delegates tasks to team to best maximize efficiency of store operations;
  • Communicates individual and/or team performance feedback to store management;
  • Ensure team receives scheduled breaks and/or meal periods;
  • Creates an open outward communication on the sales floor;
  • Ensure adherence to all company policies, procedures, and guidelines;
  • Perform opening and closing procedures, and any inventory duties as directed.
About Roots

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

", "lang_code": "en-US"}

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