Customer Service Representative

5 days ago


Peterborough, Ontario, Canada Driven Brands Full time

We are seeking a highly skilled Customer Service Representative to join our team at Driven Brands.

Job Summary

The Customer Service Representative will be responsible for providing exceptional customer service to our clients, handling customer inquiries and complaints, and processing transactions in a timely and efficient manner.

Key Responsibilities

  • Maintain and grow sales relationships with existing clients
  • Identify and solicit potential clients
  • Assess clients' needs and recommend or assist in the selection of appropriate goods or services
  • Develop sales presentations and proposals to illustrate benefits from use of goods or services
  • Estimate costs of installing and maintaining equipment or service
  • Prepare and administer sales contracts and maintain customer records
  • Consult with clients after sale to resolve problems and provide ongoing support
  • Handle customer phone ordering

Requirements

  • High school diploma or GED required
  • Certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • Able to effectively communicate verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and email
  • Proven data entry and typing skills
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Strong sales skills

This is a 3-month contract position with the possibility of extension.



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