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Customer Service Representative

2 months ago

Peterborough, Ontario, Canada Driven Brands Full time

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to clients in person and via phone. This role requires strong communication and problem-solving skills to resolve customer complaints and inquiries in a timely and professional manner.

Key Responsibilities:

  • Maintain and grow sales relationships with existing clients
  • Identify and solicit potential clients
  • Assess clients' needs and recommend or assist in the selection of appropriate goods or services
  • Develop sales presentations and proposals to illustrate benefits of goods or services
  • Estimate costs of installing and maintaining equipment or services
  • Prepare and administer sales contracts and maintain customer records
  • Consult with clients after sale to resolve problems and provide ongoing support
  • Handle customer phone orders

Requirements:

  • High school diploma or GED required
  • Certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • Effective communication and problem-solving skills
  • Ability to work well under pressure
  • Strong attention to detail
  • Ability to deal with people sensitively and professionally
  • Computer literate, including MS Word, Excel, and email
  • Proven data entry and typing skills
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Strong sales skills

This is a 3-month contract position with the possibility of extension.