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Customer Service Representative

2 months ago

Peterborough, Ontario, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at EMCO Corporation. As a key member of our Profit Centre team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide sales support to customers via telephone, email, and in-person interactions
  • Answer customer inquiries, generate sales leads, and close sales to increase profit sharing
  • Support the Outside Sales function and provide assistance as needed
  • Enter sales orders generated from Profit Centre customers via various channels
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims to customers in accordance with procedures
  • Support Counter Sales and Outside Sales activities as part of the team
  • Resolve issues related to customer orders in accordance with company policies and procedures

Requirements

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience with customer service or counter sales
  • Proficient in the use of Microsoft Office software to communicate via email and update customer contact files
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs, provide profitable solutions, and close the sale
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fast-paced environment while handling multiple tasks
  • Intermediate math skills

Preferred Skills

  • Previous experience with or knowledge of products sold at the Profit Centre
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic work environment with opportunities for growth and development, a competitive salary and benefits package, and a pension plan with employer contributions.