Client Relations Specialist

4 weeks ago

Kitchener, Ontario, Canada EssilorLuxottica Group Full time

Requisition ID: 856167
Position:Full-Time

EssilorLuxottica is a prominent global entity in the design, production, and distribution of optical lenses, frames, and sunglasses. The organization unites the specialized knowledge of two industry leaders, one in advanced lens technology and the other in the artistry of renowned eyewear, creating a vertically integrated enterprise that is uniquely equipped to meet the evolving vision requirements of consumers and the increasing demand within the eyewear sector.

With a workforce exceeding 180,000 dedicated professionals across 150 nations, our team members are innovative, entrepreneurial, and recognized for their distinct viewpoints and individuality. Focused on vision, we empower individuals to 'see more and be more' through our pioneering designs and lens technologies, exceptional quality, and state-of-the-art processing techniques. Daily, we influence the lives of millions by transforming the way people perceive the world.

Our distinctive business model and unwavering commitment to operational excellence guarantee that consumers worldwide have access to our products. By balancing speed, efficiency, and accessibility, the organization oversees a global supply chain utilizing advanced technology, based on centralization for frames and a comprehensive network for lens finishing and prescription laboratories. Our Operations team plays a crucial role in supporting the backbone of our organization.

GENERAL FUNCTION

The primary responsibility is to project a professional image of the organization, cultivate a trusting relationship with clients, and enhance their satisfaction with the quality of services provided. This role entails full-time engagement.

MAJOR DUTIES AND RESPONSIBILITIES

  • Respond to inquiries from clients regarding our products and provide technical assistance;
  • Notify clients of any modifications to their orders or potential delays and propose solutions;
  • Guide clients on Essilor Group products and recommend alternatives if an item is unavailable;
  • Conduct follow-ups with clients when changes impact the promised service;
  • Collaborate closely with the sales team;
  • Deliver comprehensive information to both internal and external clients using computer tools and software;
  • Manage client files utilizing internal systems and monitor overdue orders;
  • Maintain records for Frame Status changes and Frame Returns;
  • Address client complaints promptly;
  • Oversee daily service-level reporting.

QUALIFICATIONS

  • High school diploma;
  • 3 to 5 years of experience in a similar role;
  • Strong analytical and problem-solving abilities;
  • Detail-oriented;
  • Capable of thriving in a fast-paced environment with minimal supervision;
  • Ability to manage multiple tasks simultaneously;
  • Proficient in Microsoft Office tools and Gmail;
  • Experience in optics is an advantage;
  • Experience in edging and mounting is a plus;
  • Excellent communication skills;
  • Quick learner;
  • Team-oriented with the ability to engage with other departments;
  • Proficient in English, both written and spoken.

Compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage standards. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victimization of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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