Resource Coordination Specialist

4 weeks ago

Thunder Bay, Ontario, Canada Paladin Security Full time
Overview

Paladin Security:
Committed to Enhancing Safety and Friendliness in Our Communities
CARE

Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Can you remain composed and effectively manage challenging situations? Your extensive experience and dedication to excellence position you as a prime candidate for our organization. At Paladin, we pride ourselves on our exceptional team; we achieve success by selecting only the finest individuals.

We prioritize internal advancement, value diversity, deliver outstanding service, and foster a positive work environment. If you believe you possess the qualities we seek, we would be eager to connect with you.

Job Skills / Requirements



Position:
Resource Coordination Specialist



City:
Thunder Bay, Ontario



Status:
Full-Time



Hours:
Monday to Friday with potential for overtime or on-call duties

Job Description


Under the guidance of the Client Service Manager, this pivotal role is responsible for coordinating resources and implementing strategic scheduling specific to the Client Service Manager (CSM) portfolio.

This position collaborates closely with Paladin's Client Service Managers to proactively identify resource requirements, fill vacant shifts, and minimize overtime through strategic initiatives, while also supporting our security personnel by efficiently processing online ticket submissions.


Key Responsibilities:

  • Proactively identify vacant shifts and collaborate with Paladin's Client Service team to ensure comprehensive schedules that meet our contractual commitments.
  • Distribute existing schedules using Paladin's scheduling software to ensure that our Security Officers are informed of their schedules well in advance.
  • Engage within a dynamic team environment with various operational stakeholders, including Site Supervisors, Security Officers, CSMs, Senior Management, and our Operations Centre.
  • Address cancellations and openings in the daily schedule.
  • Coordinate with designated Client Service Managers to ensure their staffing requirements are met and addressed proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for the assigned portfolios, including site visits, ongoing training, and maintaining a close working relationship with management.
  • Play a significant role in Paladin's deployment process.
  • Conduct interviews and phone screenings with applicants.
  • Ensure billing accuracy and compliance on a weekly basis.
  • Utilize Paladin's TEAM software to guarantee precise and timely scheduling, billing, and payroll.

Qualifications:

  • Demonstrated ability to cultivate and sustain strong working relationships both internally and externally.
  • Strong leadership, organizational, and facilitation skills.
  • Strategic thinking capabilities.
  • Excellent written and verbal communication skills.
  • Strong customer service and multitasking abilities.
  • Creative mindset to develop innovative methods for success.
  • Ability to meet stringent deadlines and exhibit flexibility in time management.
  • Proficiency in computer usage, with the capacity to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is considered an asset.
  • Willingness to work flexible hours.

NOTE:
This job description is not exhaustive. Employees may undertake other related duties as negotiated to meet the ongoing needs of the organization.

Additional Information / Benefits

Paladin Security values a diverse workforce. We are dedicated to fostering a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodations for individuals with disabilities throughout the interview process and during employment.

If you require accommodations during the interview process, please inform us, and we will collaborate with you to meet your needs.

We appreciate all applicants for their interest; however, only those shortlisted will be contacted for an interview.


Benefits:
Medical Insurance, Life Insurance, Dental Insurance

This position reports to the Director of Operations

This is a
Full-Time position
1st Shift.

Number of Openings for this position: 1

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