Resource Coordination Specialist

4 weeks ago

Thunder Bay, Ontario, Canada Paladin Security Full time
Position:
Portfolio Resource Coordinator

City:
Thunder Bay, Ontario

Status:
Full-Time

Hours:
Monday to Friday with potential for overtime or on-call duties

Job Overview:

This pivotal role, under the guidance of the Client Service Manager, focuses on resource management and effective scheduling tailored to the Client Service Manager's portfolio.

The incumbent will collaborate closely with Paladin's Client Service Managers to proactively identify resource requirements, fill vacant shifts, and minimize overtime through strategic planning, while also assisting security personnel by efficiently processing online ticket requests.


Key Responsibilities:
  • Identify open shifts and coordinate with Paladin's Client Service team to ensure complete schedules that meet contractual obligations.
  • Disseminate existing schedules using Paladin's scheduling software to keep Security Officers informed of their schedules well in advance.
  • Engage in a collaborative team environment with various operational stakeholders, including Site Supervisors, Security Officers, CSMs, Senior Management, and the Operations Centre.
  • Address cancellations and fill openings in the daily schedule.
  • Work with designated Client Service Managers to ensure their staffing needs are met proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios through site visits, ongoing training, and close collaboration with management.
  • Play a significant role in Paladin's deployment process.
  • Conduct interviews and phone screenings with applicants.
  • Ensure weekly billing accuracy and compliance.
  • Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.

Qualifications:
  • Demonstrated ability to establish and maintain strong working relationships both internally and externally.
  • Strong leadership, organizational, and facilitation skills.
  • Strategic thinking capabilities.
  • Excellent written and verbal communication skills.
  • Exceptional customer service and multitasking abilities.
  • Creative mindset to develop innovative approaches for success.
  • Ability to meet strict deadlines with flexibility in time management.
  • Proficient in computer usage, with a willingness to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is advantageous.
  • Willingness to work flexible hours.

Note:
This job description is not exhaustive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE

We value superior customer service skills and a passion for assisting others. The ideal candidate will possess a proven track record of managing responsibilities effectively, complemented by diverse life experiences and a commitment to excellence.

Paladin Security promotes a culture of respect, inclusion, and diversity, and is dedicated to providing accommodations for individuals with disabilities throughout the interview process and employment.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

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