Resource Coordination Specialist

4 weeks ago

Thunder Bay, Ontario, Canada Paladin Security Full time
Position:
Portfolio Resource Coordinator

City:
Thunder Bay, Ontario

Status:
Full-Time

Hours:
Monday to Friday with potential for overtime or on-call duties

Job Overview:

Under the guidance of the Client Service Manager, this pivotal role focuses on resource management and strategic scheduling tailored to the Client Service Manager's portfolio.

This position collaborates closely with Paladin's Client Service Managers to proactively manage resource requirements, fill vacant shifts, and minimize overtime through strategic initiatives, while also assisting our security personnel by efficiently processing online ticket submissions.


Key Responsibilities:
  • Identify and address open shifts and lines, collaborating with Paladin's Client Service team to ensure comprehensive schedules that meet contractual commitments.
  • Disseminate existing schedules using Paladin's scheduling software to keep Security Officers informed of their upcoming shifts well in advance.
  • Engage within a dynamic team environment, interacting with various operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management, and the Operations Centre.
  • Manage cancellations and vacancies in the daily scheduling process.
  • Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios, which includes site visits, ongoing training, and maintaining a close relationship with management.
  • Play a significant role in Paladin's deployment processes.
  • Conduct interviews and phone screenings with candidates.
  • Ensure weekly billing accuracy and compliance.
  • Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.

Qualifications:
  • Demonstrated ability to cultivate and sustain strong working relationships both internally and externally.
  • Exceptional leadership, organizational, and facilitation skills.
  • Strategic mindset.
  • Outstanding written and verbal communication abilities.
  • Strong customer service orientation and adept multitasking skills.
  • Innovative thinking to foster new and effective operational methods.
  • Capability to meet stringent deadlines with flexible time management.
  • Proficiency in computer usage, with the ability to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is advantageous.
  • Willingness to work flexible hours.

Note:
This job description is not exhaustive. Employees may undertake other related duties as negotiated to fulfill the ongoing needs of the organization.

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE

Do you possess exceptional customer service skills and a genuine passion for assisting others? Are you capable of thinking quickly and defusing challenging situations? Your proven ability to manage significant responsibilities, combined with diverse life experiences and a commitment to excellence, positions you as an ideal candidate for our organization. The Paladin Difference begins with our officers; we excel because we recruit the best.

We are dedicated to promoting from within, valuing individuals and their unique contributions, delivering high-quality service, and fostering a fun work environment.

Paladin Security embraces a diverse workforce and is committed to a culture of respect, inclusion, and diversity. We are dedicated to providing accommodations for individuals with disabilities throughout the interview process and during employment.

If you require accommodations during the interview process, please inform us, and we will collaborate with you to meet your needs.

We appreciate all applicants for their interest; however, only those shortlisted will be contacted for an interview.

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