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Regional Service Manager Positioning Technology

2 months ago

Surrey, British Columbia, Canada Brandt Full time
Job Title: Regional Service Manager Positioning Technology

Brandt is seeking a highly skilled Regional Service Manager Positioning Technology to lead our service operations in Surrey Construction & Forestry. This role involves managing the service department, including best-in-class after-market Machine Guidance and leading-edge Geo Positioning products.

Key Responsibilities:
  • Manage service workflow to ensure timely completion of work orders and meet customer expectations.
  • Collaborate with regional sales teams to align customer experience and improve service delivery.
  • Develop and manage the annual service department budget to achieve financial and operational goals.
  • Supervise and manage service personnel, including foremen, service writers, bench technicians, and field technicians.
  • Ensure occupational health and safety standards are met and minimize work-related injuries and illnesses.
Requirements:
  • 5-7 years' progressive experience in service, management, and business, including experience in the Positioning industry or a technical product.
  • Ability to travel to customer sites and troubleshoot/resolve customer issues.
  • Proficiency in using work-related desktop applications and web-based productivity applications.
  • Strong customer service orientation and ability to communicate effectively with customers, employees, and branch personnel.
What We Offer:

Brandt offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.