Branch Manager

3 days ago


Kelowna, British Columbia, Canada Sussex Insurance Full time

Sussex Insurance is seeking a seasoned Branch Manager to lead our team at 1555 Banks Rd in Kelowna. The ideal candidate will have a minimum of 5 years of experience in Personal Lines/Autoplan, with 3 years of management experience and increasing levels of responsibility.

Key Responsibilities:

  • Exercise authority as a manager, including staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development.
  • Ensure timely completion and administration of performance appraisals.
  • Implement appropriate actions for underperforming employees.
  • Keep staff informed of branch manager meeting updates and industry regulatory information.
  • Provide ongoing coaching on customer needs and deepening customer relationships.

Customer Service:

  • Manage expectations for exceptional customer service.
  • Resolve customer inquiries and complaints promptly and effectively.
  • Communicate Sussex's position on regulations, policies, and procedures in a positive manner.
  • Foster customer retention.

Operations:

  • Direct, control, and/or delegate daily operations, including security procedures, audit control, end-of-day reporting, and adherence to policies and procedures.

Salary: $50,000 – $60,000. Competitive wage and benefit package included.


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