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Retail Branch Leader

3 months ago

Kelowna, British Columbia, Canada Prospera Credit Union Full time

Prospera Credit Union is seeking a dynamic Branch Manager

With a legacy of over 75 years in community service, Prospera Credit Union stands as a purpose-driven organization dedicated to providing a comprehensive suite of financial products and services. As one of British Columbia's largest credit unions, we manage approximately $7.5 billion in assets and serve around 120,000 members across 26 branches in the Lower Mainland, Fraser Valley, and Okanagan regions. Our mission is to foster vibrant, healthy communities, support local businesses, and empower individuals financially.

We are in search of a strategic and experienced Branch Manager to lead our two locations in Kelowna: Prospera Centre and Mission Park. This role entails overseeing the leadership and management of both advice centre teams, ensuring exceptional member service delivery, coaching and development, community engagement, compliance, and the proactive growth of retail deposit and lending portfolios.

Key Responsibilities
  • Oversee the operations of our two Kelowna branches, including recruitment, training, mentoring, and coaching of branch personnel.
  • Guide the branch teams in aligning with the credit union's vision, values, and commitments.
  • Manage both branches as profit centres, achieving sales, deposit, loan, and membership growth objectives.
  • Analyze performance reports to identify trends and marketing opportunities within the branch's trade area.
  • Ensure seamless service delivery of products and services, encompassing financial planning, wealth management, personal mortgages, loans, deposits, mutual funds, insurance products, and commercial member needs.
  • Assess profit/loss potential utilizing information systems alongside personal industry knowledge and experience.
  • Engage in business development initiatives in the Kelowna area to expand our membership, asset base, and revenue.
  • Initiate and lead in-branch campaigns aimed at enhancing overall performance.
Qualifications
  • Demonstrated leadership and management experience in retail branches, consistently achieving branch goals and targets.
  • Expertise in coaching and mentorship, fostering team growth and development.
  • Strong strategic thinking and planning capabilities.
  • Experience in change management is considered an asset.
  • Excellent interpersonal and communication skills, with the ability to connect and engage with branch teams and stakeholders.
  • Proven business development skills, with a track record of building positive member relationships and branch portfolios.
  • Knowledge of deposit-related products, personal lending, residential mortgages, and wealth management.
  • Exceptional sales and business development skills, with success in negotiating terms and conditions with members.
Our Core Values

We believe in cultivating trusting relationships, empowering and enabling others, leading with curiosity, embracing change with purpose, and thriving as one cohesive team.

What We Offer
  • Inclusive Workplace: We value, respect, and listen to all team members.
  • Training and Support: We provide our employees with the necessary training and ongoing support throughout their careers.
  • Career Growth: We are dedicated to the professional development of our employees.
  • Work Environment: We strive to create a fun, rewarding, and lighthearted atmosphere.
  • Competitive Compensation: We offer attractive pay, a personalized benefits program, and a generous pension plan.
  • Community Engagement: We are committed to giving back to the communities we serve.
  • Diversity and Inclusion: We integrate diversity, equity, and inclusion into all aspects of our operations.

If you require accommodation during any part of the recruitment process, please inform us.

Could this be your next opportunity? Explore the possibilities with us.

Position Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development