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Branch Director

2 months ago

Kelowna, British Columbia, Canada Sussex Insurance Full time

Sussex Insurance is seeking a seasoned professional to lead our team as a Branch Director. This is a challenging and rewarding opportunity for an experienced manager to take on a leadership role and drive business growth.

Key Responsibilities:

  • Exercise authority as a manager, overseeing staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development.
  • Ensure timely completion and administration of performance appraisals.
  • Implement appropriate actions when an employee's performance does not meet expectations.
  • Keep staff informed of branch director meeting updates and industry regulatory information or changes.
  • Provide ongoing coaching to staff on identifying customer needs and deepening customer relationships.

Customer Service:

  • Manage expectations for exceptional customer service.
  • Resolve customer inquiries and complaints promptly and effectively.
  • Communicate Sussex's position on regulations, policies, and procedures in a positive manner.
  • Focus on customer retention.

Operations:

  • Direct, control, and/or delegate daily operations, including security procedures, audit control, end-of-day reporting, and adherence to policies and procedures.