Sephora Experience and Services Manager
2 days ago
Key Responsibilities:
* Training & Development: Ensure that Services Coordinators are adequately trained to manage the Studio and drive services on a day-to-day basis.
* Maintain a Coaching Culture: Participate in the selection, training, and certification of SUBC Facilitators and coaches.
* Makeup & Skincare Passion: Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
* Passionate about Clients: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
* Employee Engagement: Demonstrate Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
Requirements:
* 1-3 years of experience in a similar role at a similar volume store or equivalent internal experience.
* Strong client service skills.
* Effective time management and problem-solving skills.
* Ability to manage time to execute multiple tasks and changing priorities.
* Flexible availability to work during peak retail hours such as nights, weekends, and holidays.
What You'll Enjoy:
* Working with the best talent in the industry.
* Discounts, gratis, and exclusive brand events.
* Heavy investment in training to build your personalized career plan.
If you're passionate about delivering exceptional client experiences and driving sales, we'd love to hear from you"}
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