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Stage Experience and Services Lead

2 months ago


Sudbury, Ontario, Canada Sephora Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Stage Experience and Services Lead. As a key member of our team, you will be responsible for overseeing the delivery of exceptional customer experiences and services within our Sephora store.

Key Responsibilities
  1. Training and Development: Develop and implement training programs to ensure that our Services Coordinators are equipped to effectively manage the Studio and drive services on a day-to-day basis.
  2. Maintaining a Coaching Culture: Participate in the selection, training, and certification of all SUBC Facilitators and coaches, ensuring they maintain or exceed expectations by regularly attending classes within the store.
  3. Makeup and Skincare Expertise: Demonstrate a deep understanding of artistry skills through conducting custom makeovers and mini-makeovers, as well as providing skincare services as needed.
  4. Client Engagement: Regularly act as the Director in Charge (DIC) within the store, engaging with cast and clients on-stage whenever possible.
  5. Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
Requirements
  1. You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
  2. You can demonstrate strong client service skills.
  3. You have demonstrated effective time management and problem-solving skills.
  4. You have proven ability to manage time to execute multiple tasks and changing priorities.
  5. You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.
What We Offer
  1. The People: You will be surrounded by the best talent in the industry – people you can be proud to work with.
  2. The Perks: Enjoy the discounts, gratis, and exclusive brand events.
  3. The Education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.