Auto Claims Adjuster
4 weeks ago
About Us:
At Aviva, we believe in the power of community and the strength of our values: Care, Commitment, Community, and Confidence. We are a leading property and casualty insurance group in Canada, and we are looking for dedicated individuals to join our Auto Claims team.
Role Overview:
As an Intermediate Auto Claims Advisor, you will serve as the primary contact for our clients during critical moments. Your role will involve delivering exceptional service, guiding clients through the claims process, conducting thorough investigations, and determining the most effective resolutions.
Key Responsibilities:
- Assist clients in navigating the claims process by investigating auto collision claims and addressing their needs.
- Adhere to both company and industry regulations, ensuring best practices are followed while taking ownership of customer outcomes.
- Operate independently in a digital workspace.
- Engage in continuous training to stay informed about the latest claims handling practices.
- Contribute to special projects and provide insights to enhance Aviva's commitment to outstanding customer experiences.
Qualifications:
- 1-2 years of experience in Auto Claims Adjusting is preferred.
- Experience in a Call Center environment is beneficial.
- Strong verbal and written communication skills.
- Proficiency in digital environments and online task management.
- A genuine curiosity and proactive approach to improving processes for a better customer experience.
- Ability to contribute positively to our organizational culture and values.
What We Offer:
- A competitive rewards package, including a base salary, eligibility for an annual bonus, paid vacation, retirement savings options, health benefits, a personal wellness account, and paid volunteer days.
- Exceptional career development opportunities through a tailored progression plan within the Auto Claims department.
- Funding for professional development education, including the Controlled Insurance Program designation.
- Corporate wellness initiatives to support the physical and mental well-being of our employees.
Our Work Environment:
- A diverse and inclusive team culture that encourages you to bring your authentic self to work.
- Regular social and team-building activities.
- An employee recognition program to celebrate achievements.
At Aviva, we are committed to making a positive impact. We value individuals who prioritize integrity, take ownership, and make informed decisions. We are also dedicated to providing our customers with exceptional digital experiences.
We encourage applications from individuals with diverse backgrounds and experiences, as we believe that inclusivity drives innovation and success.
Aviva Canada has a process in place to accommodate employees with disabilities. If you require specific accommodations, please reach out to your Talent Acquisition Partner for assistance.
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