Technical Helpdesk Analyst I

23 hours ago


NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Summary

We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. As a Technical Helpdesk Analyst I, you will be responsible for providing technical support to customers through various channels, including phone, email, and chat. You will troubleshoot and resolve technical issues related to our products and services, and provide excellent customer service to ensure customer satisfaction.

Key Responsibilities
  • Provide technical support to customers through various channels, including phone, email, and chat.
  • Troubleshoot and resolve technical issues related to our products and services.
  • Provide excellent customer service to ensure customer satisfaction.
  • Collaborate with internal teams, including sales, marketing, and product development, to resolve customer issues and improve product offerings.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
Requirements
  • High school diploma or equivalent required.
  • 2+ years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of technical concepts and principles related to our products and services.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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