Technical Helpdesk Specialist

4 days ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Title: Technical Helpdesk Analyst I

Job Summary:

We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at Panasonic Canada Inc. As a Technical Helpdesk Analyst I, you will be responsible for providing technical support to customers through telephone and email, resolving customer issues in a timely manner, and collaborating with management and technical resources to resolve complex issues.

Key Responsibilities:

  • Provide technical support to customers through telephone and email, resolving customer issues in a timely manner.
  • Collaborate with management and technical resources to resolve complex issues.
  • Maintain detailed and current knowledge of products and services.
  • Train and assist new agents with call center routine.
  • Process RMA and supply orders as required.

Requirements:

  • High school graduation with 3 to 4 years technical and troubleshooting experience or Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven customer relations experience.
  • Must be highly skilled in customer relations with ability to exhibit empathy, patience, and ability to translate technical jargon into plain understandable language.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, internet, and Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
  • Working knowledge of TCP/IP networking protocols, Router hardware and configuration, Ethernet Hub, Internet Modem, and anti-virus in a networked environment.
  • Complex problem-solving skills required.
  • Exceptional interpersonal and communication skills.

Benefits and Perks:

  • Comprehensive medical, dental, and vision coverage with a health spending account.
  • Panasonic Retirement Pension Plan (RPP/DCPP).
  • Group Retirement Savings Plan (RSP).
  • Generous parental leave top-up.
  • Education assistance program/tuition reimbursement.
  • Employee purchase program.
  • Employee and family assistance program (EFAP).
  • Competitive rates on home and auto insurance.
  • Employee volunteer program – paid time off for volunteer days.

About Panasonic Canada Inc.:

Meet Panasonic Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

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