Technical Support Specialist

3 days ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Title: Technical Support Specialist

Overview:

We are seeking a highly skilled Technical Support Specialist to join our team at Panasonic Canada Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including telephone and email.

Key Responsibilities:

  • Provide technical support to customers through telephone and email
  • Maintain, monitor, support, and troubleshoot B2B Customer core Restaurant Point of Sale (POS) hardware and software applications
  • Escalate customer issues to next level of support, Advanced product support, Field Service, Management, etc.
  • Provide value-added customer service by translating highly technical specifications into clear, non-technical requirements for easier understanding of non-technical end users
  • Document all processes and training as needed
  • Process RMA and Supply Order/Sales Processing, having exhausted troubleshooting, and depending on the warranty/contract

Qualifications:

  • High school graduation with 3 to 4 years of technical and troubleshooting experience or Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven customer relations experience
  • Must be highly skilled in customer relations with the ability to exhibit empathy, patience, and the ability to translate technical jargon into plain, understandable language
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, internet, and Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
  • Working knowledge of TCP/IP networking protocols, Router hardware and configuration, Ethernet Hub, Internet Modem, and anti-virus in a networked environment

Benefits and Perks:

  • Comprehensive medical, dental, and vision coverage with a health spending account
  • Panasonic Retirement Pension Plan (RPP/DCPP)
  • Group Retirement Savings Plan (RSP)
  • Generous parental leave top-up
  • Education assistance program/tuition reimbursement
  • Employee purchase program
  • Employee and family assistance program (EFAP)
  • Competitive rates on home and auto insurance
  • Employee volunteer program - paid time off for volunteer days

About Panasonic Canada Inc.:

Panasonic Canada Inc. is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.:

We are committed to developing and realizing programs, tools, and processes that ensure a diverse, equitable, and inclusive environment for our employees.

AODA Policy:

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.

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